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When a business changes hands, the staff often go with the work

Many systems protect employment when an undertaking is transferred or a service is outsourced, moving contracts across intact rather than ending them and starting again.

By Anjali Raghunathan4 min read

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Photograph by Andrea Piacquadio via Pexels
General information, not legal advice. This explains how something generally works. Law differs by jurisdiction and turns on the facts of a case, so take advice from a qualified lawyer before acting. How we work.

A change of employer without a change of job

A cleaning contract is awarded to a different provider, or a small manufacturer is bought by a larger one, and the people doing the work arrive on Monday to find the name on their payslip has changed. Their instinct is that their employment has ended and a new one has begun. In many jurisdictions the opposite is true, and quite deliberately so.

The principle behind these regimes is that employees should not lose accrued rights because ownership changed above their heads. The employment relationship is treated as transferring to the new employer with its terms and its accumulated service intact, as though the change had not happened. It is one of the few areas of employment law where the mechanism is genuinely counter-intuitive, and it is misunderstood by employers as often as by staff.

What triggers a transfer is a question of substance

The usual test asks whether an economic entity retaining its identity has moved from one party to another. That can be satisfied by a sale of a business, by a service being outsourced, by a contract moving between providers, and sometimes by work being brought back in-house. What matters is whether the same activity, with the same essential resources, continues under new management.

Systems vary in how they treat labour-intensive services where there are no meaningful assets, only people. Some hold that taking on the majority of the workforce is itself enough to establish continuity; others require more. The consequence is that whether a transfer has occurred can be genuinely arguable, and the parties frequently disagree about it precisely because so much follows from the answer.

What travels across, and what does not

Where such a regime applies, contracts of employment generally move with their existing terms, continuous service and accrued entitlements. Liabilities usually move too: outstanding claims, unpaid wages and unresolved disputes commonly become the new employer’s problem, which is why these questions occupy so much attention when a business is being bought.

Certain things are frequently carved out. Occupational pension rights are often treated specially and may not transfer on the same terms, with a substitute obligation imposed instead. Some liabilities may be excluded or allocated between the parties by their own agreement, though such an agreement generally binds them rather than the employees. Because the carve-outs are jurisdiction-specific and technical, assuming everything moves is as unreliable as assuming nothing does.

Changing terms afterwards is harder than it looks

A new employer wanting to harmonise the transferred staff onto their standard contract encounters a difficulty. Many systems restrict changes to terms where the reason for the change is the transfer itself, and some treat such variations as ineffective even where the employee agreed to them. The protection is designed to prevent the transfer from being used as an occasion to reduce entitlements.

The restriction is not absolute. Changes for reasons unconnected with the transfer, or for economic, technical or organisational reasons involving changes to the workforce, may be permitted in some regimes, and the passage of time weakens the connection. Where the line falls varies, and harmonisation programmes are a recurring source of litigation for exactly that reason.

Consultation is usually required, and is usually the thing skipped

Most regimes of this kind require the affected employees to be informed and, where measures are envisaged, consulted through representatives before the transfer happens. The obligation falls on both the outgoing and incoming employers in various proportions, and the sanction for failing is generally a financial award to the workforce.

This is the part most often mishandled, particularly on smaller transfers where nobody involved has done one before. A contract changes hands at short notice, staff are told the week before, and no consultation takes place at all. The transfer itself is not usually undone by that failure, but the exposure it creates is real and it attaches to a business that thought it had bought a clean set of obligations.

Where this applies, and where it does not

Regimes of this kind are widespread but by no means universal, and their scope, triggers, exclusions and remedies differ considerably. Some cover service provision changes explicitly; others reach them only through general principles or not at all. Nothing here is advice about a particular transaction, and whether a transfer has occurred in a real case turns on facts a general article cannot assess.

If you have been told your employment is ending because a contract has moved, or that you must sign a new contract on lesser terms because of a sale, that is a point to take advice on quickly rather than to accept. Employment claims often carry short limitation periods, and an internal appeal or a period of negotiation does not usually stop them running. A qualified employment lawyer or a specialist advice service in your own jurisdiction is the right route.

Common questions

Do I have to accept working for the new employer?

Generally you can object, but the consequences differ by system and are often unfavourable — an objection may be treated as ending the employment without the protections a dismissal would carry. Where the transfer would involve a substantial detrimental change, some systems provide a different route. This is worth advice before deciding.

Does my length of service start again?

Where a transfer regime applies, usually not; continuous service is one of the main things it preserves, which matters for entitlements that depend on time served. If no such regime applies, or the arrangement falls outside it, the position can be quite different. Whether it applies is the question to resolve first.

Can the new owner make redundancies?

Yes, subject to the ordinary rules about genuine redundancy, selection and consultation. What is generally restricted is dismissing people because of the transfer itself. The distinction between a dismissal connected to the transfer and one driven by a genuine reorganisation is frequently the contested issue.

Worktransfersoutsourcingworkcontinuity
Anjali Raghunathan
Staff writer, What's Your Case

Anjali covers consumer, housing, work and the questions readers actually send in and thinks most subjects are more interesting once you know how they work.

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