Consumer
A warranty is a promise about time, not about quality
A manufacturer guarantee and the rights that attach to a purchase do different jobs, and treating them as…
· 4 min read
Consumer
Faulty goods, refunds, contracts and the rights attached to a purchase.
20 articles · page 1 of 2
Consumer
Most contracts are made long before anything is signed
Enforceability turns on what the parties agreed and when, and in most systems the written document is evidence of the deal rather than the deal itself.
By Julien Perrot · · 4 min read
Consumer
Changing your mind and being sold something faulty are different arguments
One is a matter of policy or a special right attached to certain sales; the other is about whether the…
· 4 min read
Consumer
Descriptions, samples and photographs become part of what you bought
A statement made to sell something can end up as a term of the sale, and the difference between a term, a…
· 4 min read
Consumer
A service is judged on the care taken, not only on the result
Buying work is different from buying an object, because the promise implied in most systems is about…
· 4 min read
Consumer
A signature does not rescue a term the law will not enforce
Many systems now examine what a standard clause actually does, so whether it binds depends far more on its…
· 4 min read
Consumer
Buying digital content usually buys permission rather than property
A download, a game library or a streaming account is generally licensed instead of owned, and that single…
· 4 min read
Consumer
Who carries the loss when a parcel never arrives
Delivery disputes turn on when risk passed from seller to buyer, and in consumer sales that moment usually…
· 4 min read
Consumer
A rolling contract ends on its own terms, not when you stop wanting it
Continuing services are built so that inaction renews them, which means most disputes about subscriptions…
· 3 min read
Consumer
An ombudsman scheme is a different animal from a court
Sector complaint schemes decide on paperwork, cost the complainant little, and bind the two sides unequally…
· 3 min read
Consumer
Some terms are in a contract because the law will not leave them out
Implied terms fill the gaps the parties never discussed, and in consumer dealings a good many of them…
· 4 min read
Consumer
When a product causes harm, the question moves past the shop
A defective item that injures someone raises a different claim from one that simply disappoints, and it can…
· 4 min read